Who we are at Bold Heart Care Service
At Boldheart Care provide supported living services and personal care in and around Manchester. Our aim is to deliver quality support and care to adults aged 16+ with challenging behavior, communication difficulties, mental health, or learning disabilities.
Our team works within the local community and promotes the value that people with learning disabilities have the same fundamental rights as anyone else in society, which includes the right to develop and make informed choices about their lives. We provide a range of specialist residential and supported living services to support adults aged 16 and over with Autism, Epilepsy, Asperger’s Syndrome, challenging behavior, or a mental health condition.
Our Aim
Our aim is to enable the people we support to achieve their goals, believing passionately that regardless of the challenges they face, everyone can accomplish extraordinary achievements with the right care in the right environment.
Customer expectations are rising in all areas of service industries. Our mission is to meet and exceed these expectations across our service.
Philosophy of Care
We value each person as an individual, and as part of a team, deliver the highest level of service user care which respects individuality, privacy, dignity in a safe homely setting.
We strive to enable people to shape their own futures according to their abilities, interests and aptitudes in order to maximise their independence, to accept personal responsibility, and to respect others, whatever their level of ability might be.
Our Staff
Our staff are trained to observe potential triggers, create clear channels of communication and promote consistency that develops positive outcomes and minimises the occurrence of challenging behaviours.
We work with the people we support and their close network to establish behaviour patterns, remove barriers that restrict choice and equip people with the skills to reduce or self-manage their own behaviours.
Our staff are committed to delivering our Positive Behavioural Support Strategy and are trained in accordance with the principles of the MAPA programme.
Our Approach
The quality of care and support we provide to the people in our services is always our priority. We are proud of our commitment to quality and as a leading provider in the sector, we are consistently looking for ways in which we can improve and enable the people we support to live the lives they want; lives that are fulfilling, meaningful, and happy.
We are aiming to have Good and Outstanding services than any other provider in Health or Social Care, but we’re also not complacent and recognize there is always so much more that we could do. The people we support and their experiences are our best tutors and using their feedback, we will build better quality care for all.
Our quality goes beyond regulatory ratings, and whilst we place importance on creating Good and Outstanding services, this is just one of the many ways we measure quality and our other unique methods include:
Internal quality audits – a robust system that occurs every quarter that reviews services for quality and compliance
Quality checkers – a team of people we support who formally apply and receive training to complete quality audits within services
Growing together groups – co-production of organisational plans and policy development involving people we support from across the regions
Quality roadshows – a series of events attended by service managers to share best practices and learning
STOMP pledge – an initiative to reduce unnecessary medication administration for the people we support
