Payroll & People Advisor

Job Title: Payroll & People Advisor

Job Type: Temporary, Full Time

Salary: £15.08 per hour PAYE/Umbrella

Location: Chelmsford

Working Style: Anywhere worker

We are looking for someone with a strong understanding of HMRC statutory absence legislation, also knowledge of tax, national insurance, and pension regulation contributions, and system knowledge to undertake user acceptance testing.
The Payroll service sits within the People and Transformation function. To influence both the customer and employee experience in a key area of employee engagement. Providing a comprehensive service, investing in new technology to better support our users, and enabling an empowered self-service and support function.
The Payroll & People Advisor will provide a high-quality payroll and a customer-focused transactional service. Using a depth of business knowledge in dealing with a high volume of diverse transactions and working to strict deadlines. Responsible for resolving payroll queries and performing an analytical processing role within one or more payroll disciplines.
You will provide support and resolutions quickly and efficiently at the first point of call. Our ethos is to provide advice, support, and guidance that is simple, clear, efficient, and effective, this includes communication, terminology, and our processes.
The role requires a strong understanding of HMRC statutory absence legislation, also knowledge of tax, national insurance, and pension regulation contributions, and system knowledge to undertake user acceptance testing.

Accountabilities

Responsible for ensuring data input is accurate to ensure payments and deductions are correctly administered, in line with statutory and contractual requirements e.g. Pensions contributions. Where possible support and guide employees in using self-service.
Responsible for resolving complex payroll queries to ensure timeframes are met within agreed Service Level Agreements (SLAs).
Responsible for payroll processes generating payments to employees and third parties, along with associated internal/external statutory reporting.
Support the requirement for ensuring the integrity and security of personal, contractual, and financial information, to meet legislation and Council policies.
Work collaboratively within a team, to ensure work is processed and delivered to a high standard, ensuring quality of outputs.
Responding effectively to customers’ inquiries in a timely and professional manner and meeting service standards, can be done via the customer portal, in writing, or verbally in a call or meeting.
Supports the drive to improve the service and quality of outputs and system testing to ensure customer expectations are exceeded.
Specific individual and shared targets and objectives are defined annually within the performance management framework.

Skills, Knowledge, and Experience

Educated to RQF level 3 (GCSE) or equivalent by experience.
Evidence of continuing professional development and knowledge in relevant professional areas, working towards a CIPP qualification.
Experience in using payroll systems to deliver a high-quality service.
Good working knowledge of payroll processes including statutory payments, deductions, and pension schemes.
Working collaboratively with colleagues to deliver good practice and advice on policy.
Ability to communicate effectively, demonstrating empathy, listening, and questioning skills to a very high level, with a high standard of written communication.
Experience of working in a customer-orientated environment, dealing with queries in a service delivery setting, and continuously seeking to improve the services provided.

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